Frequently Asked Questions
where are you based and do you travel?
We are located in Kedah, Malaysia, and we have a passion for travel!
Depending on the location of your event, there may be a travel fee involved. However, rest assured, we'll make every effort to keep it as reasonable as possible.
When can we expect to have our photos and videos delivered to us?
You will receive an online gallery link with full of your photos within a maximum of two (2) week after your event (sometimes less depending on the season we photograph your story).
You can download all the photos from the gallery but also share them.
For videos, the minimum post-production workflow is within three (3) months.
Unless extreme circumstances such as pandemic and medical emergencies, times may vary and you shall be informed of any changes.
How can we expect to receive our Photos and Videos?
We will send your photos and videos to you through an online gallery delivered to your email.
You can download your photos/videos directly from the gallery.
Your photos will be delivered in High Resolution – so you can download them and create your own album/print your own photos.
What is the estimated delivery time for the custom album and frame?
Once the template is confirmed, the production process will typically take between three (3) to four (4) weeks of working days.
Unless extreme circumstances such as pandemic and technical issues, times may vary and you shall be informed of any changes.
Do we need one (1) or two (2) photographer?
We highly recommend booking two (2) photographers if possible.
There are benefits to having two (2) photographers at your wedding.
A variety of angles during your ceremony.
When we work in teams, one photographer is at the front of your ceremony and one is at the back. This will ensure you have different perspectives and a good variety of angles.
The amount of photos.
Two (2) photographers together will take more photos than one. Your gallery will be jam packed with a wide variety from two sets of eyes.
Whilst our lead photographer is taking care of the very important shots – our second is still clicking away, capturing candid moments and different angles.
Preparations – we will be able to capture preparations of both partners.
Will one (1) photographer be enough?
Yes! Although we recommend booking two wherever possible, one photographer will be enough to capture everything needed on your wedding day.
Our master photographers are experienced and skilled – so not to worry, you are in good hands.
We notice your style is quite dark and moody, can you make ours lighter/brighter?
Yes! Absolutely.
We understand everyone loves different styles and if you prefer a more colourful and bright gallery then no problem at all!
Do you offer a payment plan option?
Absolutely!
We've established an installment payment plan for your convenience:
-80% payment must be paid two (2) weeks prior to the event.
-Another 20% payment is required to be paid before the printing works proceed.
If you encounter any difficulties, please feel free to reach out to us for further assistance.
How do we secure our booking?
So, you have chosen your wedding package and decided to book (yay!)
First, we will send you out your contract, listing our full terms and a breakdown of your package.
We will then send out your invoice – requiring a MYR300 flat booking fee.
As soon as the booking fee is paid that is your date secured!
If you are thinking of booking with us or you have booked with us – hopefully we have answered all of your questions and if not, just get in touch with us.
Speak to you soon!