Terms and Conditions

CONTRACT

This contract would be in between DORADO CREATIVE and the client(s). This contract is active throughout the session for all the service(s) required from DORADO CREATIVE's behalf that is including photography, videography, setups and all things related as agreed upon from the discussion prior to the proceeding to the project confirmation stage. This contract also limits the liability for DORADO CREATIVE and the client(s) should be aware on every aspect of the contract.

CLIENT

Client(s) should be responsible in providing all information and details needed during the enquiry phase to make sure the project will run smoothly as intended. Time, date, location, full name, phone number and email are among the details that is needed to be informed to DORADO CREATIVE.

RIGHTS

DORADO CREATIVE will still retain and bear rights upon all the photos and videos produced. Purchasing the rights of the products is allowed and will be discussed between both parties. Failure to comply, DORADO CREATIVE reserve the right to make a proceeding in accordance to the law without any prior notice, and all cost will be borne by the client. This include all the behind-the-scene taken by DORADO CREATIVE before, during, and after the photoshoot session.

POSTING

DORADO CREATIVE retained the right to use any of the photo(s) and/or video(s) for publicity purpose and advertisements either offline or online, and generally promote the business in advertisements, website, article, magazine and other related form of publications.

BOOKING FEE

MYR 300 from the sum total of the total payment upfront after agreeing to terms and conditions listed here. The booking fee is made to secure and confirm the date of the shooting with DORADO CREATIVE.

PAYMENT

The remaining payment would be done fourteen (14) days before shooting session. All payments made to DORADO CREATIVE is final and will not be returned under any circumstances. In the event of cancellation of event, abandonment or refuse to make payment as agreed upon in the contract, DORADO CREATIVE reserve the right to make a proceeding in accordance to the law without any prior notice, and all cost will be borne by the client.

PRODUCT DELIVERABLES

The company shall have the album / video ready within thirty to sixty (30-60) working days from the date of last event. However, this duration does not include weekends and public holidays. If delays happens, DORADO CREATIVE has the rights to adjust the delivery date to another date that will be informed later in order to preserve the high quality of the album design.

CANCELLATION

The payment will not be returned for any cancellation.

POST PROCESSING

All images and/or videos will be processed and final. The first amendment is allowed within two (2) weeks time after the shooting date, but any additional amendments will be charged accordingly. All soft copies of the files will be delivered in the highest resolution of JPEG, MP4, MOV format only. Should the client request for the RAW files, purchasing of that formats are allowed, the price will be confirmed by DORADO CREATIVE. Once agreed, the raw files will be emailed to the client after the payment made.

RESCHEDULING

Any changes to the time, date and/or location, need to be discussed two (2) months before the scheduled session. Failure to comply, DORADO CREATIVE reserve the right to end the contract and not return the booking fee.

TECHNICAL

We do not promise that all the services provided by DORADO CREATIVE will be free of any unexpected occurrence that may affect the session and post session. In addition to that, we do not make any guarantee of the content of our services and products. The clients will bear the responsibility fully of all the equipment used during the session and/or incidents which may lead to the loss of function of the said equipment due to the client(s) fault. Both parties should be aware and agreed to bear the risk if any unexpected event outside of the control of DORADO CREATIVE.

COMPLAINT

In filing a complaint(s), clients are advised to write in via E-Mail or snail mail. Clients are not permitted to express disappointment openly in their blog, network online community or anywhere that can reach the public. A response to the complaint(s) will also be reverting in written form. Should the company fail to response within one (1) month by written (email and postal), clients are free to spread the disappointment to any tribunal the client deemed fit.